Terms of service

General Terms and Conditions with Customer Information

Table of Contents

  1. Scope of Application

  2. Conclusion of the Contract

  3. Right of Withdrawal

  4. Prices and Payment Terms

  5. Delivery and Shipping Conditions

  6. Retention of Title

  7. Legal Warranty of Conformity

  8. Special Conditions for Processing Goods According to Customer Specifications

  9. Applicable Law

  10. Alternative Dispute Resolution

1. Scope of Application

1.1 These General Terms and Conditions (hereinafter "T&Cs") apply to all contracts for the supply of goods concluded by a consumer or professional (hereinafter "Customer") through the online shop of Canine Elements S.r.l.s. (hereinafter "Seller"), an Italian company based in Turin, Italy.

1.2 Under Article 3 of the Italian Consumer Code (Legislative Decree No. 206/2005), a consumer is any natural person acting for purposes unrelated to their entrepreneurial, commercial, artisanal, or professional activities.

1.3 A professional is a natural or legal person, or a partnership with legal capacity, acting in the exercise of their entrepreneurial, commercial, artisanal, or professional activities when concluding a contract.

2. Conclusion of the Contract

2.1 Product descriptions in the Seller’s online shop do not constitute binding offers but enable the Customer to submit a binding offer.

2.2 The Customer can submit an offer via the online order form. After adding products to the virtual cart and completing the ordering process, the Customer submits a legally binding offer by clicking the button finalizing the order.

2.3 The Seller may accept the offer within five days by:

  • Sending a written or email order confirmation, with receipt by the Customer being decisive;

  • Delivering the ordered goods, with receipt by the Customer being decisive;

  • Requesting payment after the order is placed. If multiple alternatives occur, the contract is concluded when the first is fulfilled. The acceptance period starts the day after the offer is submitted and ends on the fifth day. Non-acceptance within this period is deemed a rejection, freeing the Customer.

2.4 For payments via PayPal, processing is handled by PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg, under terms at: https://www.paypal.com/it/webapps/mpp/ua/useragreement-full or, without a PayPal account, at: https://www.paypal.com/it/webapps/mpp/ua/privacywax-full. The offer is accepted upon clicking the order finalization button.

2.5 For payments via Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden (e.g., “installment purchase” or “instant transfer”), processing occurs after identity and credit checks. The Seller may assign the claim to Klarna, with payments made to Klarna. Details at:

  • Klarna T&Cs: https://www.klarna.com/it/termini-e-condizioni/

  • Klarna Privacy: https://www.klarna.com/it/privacy/

2.6 The contract text is saved by the Seller and sent to the Customer via email after the order. Customers with a user account can access order data via their password-protected account.

2.7 Before submitting the order, the Customer can check and correct errors using standard keyboard and mouse functions. The browser’s zoom function can help identify errors.

2.8 Contracts can be concluded in Italian, English, or German.

2.9 Order processing and communications occur via email and automated systems. The Customer must ensure the provided email address is correct and not blocked by spam filters.

3. Right of Withdrawal

3.1 Pursuant to Articles 52 et seq. of the Italian Consumer Code (Legislative Decree No. 206/2005), consumers are entitled to a right of withdrawal.

3.2 Details are provided in the Seller’s withdrawal policy.

4. Prices and Payment Terms

4.1 Unless otherwise stated, prices are total and include statutory VAT as per Article 21 of the Italian Consumer Code (Legislative Decree No. 206/2005). Additional shipping costs are specified in the product description.

4.2 Payment options are listed in the online shop.

4.3 For PayPal payments, the Seller may assign the claim to PayPal or a designated third party after a credit check. If denied, the payment method may be refused. Payments must be made to PayPal or the designated third party, but the Seller handles general inquiries (e.g., returns, complaints).

4.4 For “SOFORT” payments, processing is via SOFORT GmbH, Theresienhöhe 12, 80339 Munich, Germany. The Customer needs an enabled online banking account. Details at: https://www.klarna.com/it/sofort/.

4.5 For credit card payments, the amount is due immediately upon contract conclusion, pursuant to Article 1326 of the Italian Civil Code. Processing is via secupay AG, Goethestr. 6, 01896 Pulsnitz, Germany, to whom the Seller assigns the claim.

4.6 For Klarna payments, processing is via Klarna Bank AB. Details at: https://canine-elements.com/pages/zahlungsmoeglichkeit.

5. Delivery and Shipping Conditions

5.1 Delivery is made to the address specified by the Customer within the Seller’s delivery area, unless otherwise agreed, pursuant to Article 61 of the Italian Consumer Code (Legislative Decree No. 206/2005).

5.2 If delivery fails due to reasons attributable to the Customer, they bear the reasonable costs incurred, except when exercising the right of withdrawal.

5.3 For professionals, the risk of loss or damage passes to the Customer upon delivery to the carrier, pursuant to Article 1510 of the Italian Civil Code. For consumers, the risk passes upon delivery, unless the Customer appoints a carrier not designated by the Seller.

5.4 If supply fails due to reasons beyond the Seller’s control, the Seller may withdraw from the contract, informing and reimbursing the Customer promptly.

5.5 In-store pickup is not available for logistical reasons.

6. Retention of Title

Pursuant to Article 1523 of the Italian Civil Code, the Seller retains ownership of the goods until full payment of the purchase price.

7. Legal Warranty of Conformity

7.1 The legal warranty of conformity applies as per Articles 129 et seq. of the Italian Consumer Code (Legislative Decree No. 206/2005) for consumers and Articles 1490 et seq. of the Italian Civil Code for professionals.

7.2 The warranty does not cover damages from improper use, external influences, or causes not attributable to the Seller.

7.3 For professionals:

  • The Seller chooses the remedy (repair or replacement);

  • Warranty for new goods is limited to one year from delivery;

  • For used goods, warranty rights may be excluded;

  • Replacement does not restart the warranty period.

7.4 The above limitations do not apply:

  • To claims for damages or expenses;

  • If the Seller fraudulently concealed the defect;

  • For goods used in buildings causing defects;

  • For obligations to update digital products.

7.5 For professionals, statutory recourse claim periods remain unaffected.

7.6 Consumers are requested to report obvious transport damages to the carrier and inform the Seller, without affecting their warranty rights, pursuant to Article 130 of the Italian Consumer Code (Legislative Decree No. 206/2005).

8. Special Conditions for Processing Goods According to Customer Specifications

8.1 If the contract includes processing goods per Customer specifications, the Customer must provide required content (e.g., texts, images) in the specified formats, granting usage rights. The Customer ensures they have the right to use such content without infringing third-party rights (e.g., copyright, trademarks).

8.2 The Customer indemnifies the Seller against third-party claims arising from the use of provided content, covering necessary legal costs, unless the violation is not attributable to the Customer.

8.3 The Seller may refuse orders if the content violates Italian laws, regulations, or public morals (e.g., discriminatory or violence-glorifying content).

9. Applicable Law

Italian law applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers in other EU Member States, mandatory consumer protection laws of their country take precedence under Article 6 of Regulation (EC) 593/2008 (Rome I).

10. Alternative Dispute Resolution

10.1 The European Commission provides an Online Dispute Resolution (ODR) platform at: https://ec.europa.eu/consumers/odr.

10.2 The Seller is neither obliged nor willing to participate in consumer dispute resolution proceedings.